This resort has direct shuttle transportation to and from the airport which is nice to not have to make stops at other resorts along the way. When we arrived we entered through Playa Mujeres resort community gates. This means if you do not have a reservation you will not be allowed to enter the community grounds - this was the first check on my list - they will keep you safe!
I had the Preferred Club Master Suite ocean front with private pool and let me just say, "AMAZING"! Since I was preferred club one of the perks is immediate check-in so I was able to bypass the long check in line and go to the preferred club desk and get checked in right away. Preferred club rooms are in premium locations, you have an upgraded mini bar in the room, upgraded bath amenities, you have access to computers if needed, you have access to a preferred club lounge that serves specialty food and drinks through out the day, you have access to the beach lounge huts and pool huts. It definitely has it's advantages to booking a preferred club room.
We had free access to many activities! Some included were paddle boards, kayaks, bike tour, hobie cat sailing, pool tables and foosball tables. There is a gym onsite which is included but was not open at this time due to COVID restrictions. Not included but onsite were jet ski rentals, parasailing, luxury spa, swimming with the dolphins and you could take a ferry boat over to the island of Isla Mujeres which is a very popular excursion. On Isla Mujeres you can rent a golf cart for the day to explore the island, local food and culture.
These type of resorts are always typically very clean but the staff was going above and beyond sanitizing round the clock. The resort is only allowed a 30% capacity right now so you did not have to worry about large crowds of people. There were more than enough beach and pool chairs for everyone even after they spread them apart for social distancing.
I would go back to this resort without hesitation. It was a wonderful vacation in the midst of COVID and it is very reasonably priced considering what you receive overall during your stay. I would rate this resort and my stay based on accommodations, service, food and drink quality and overall experience a 5 star!
If you are looking to travel during this time and have questions or concerns I would be happy to talk more to you about my experience. I would love to see you travel to this resort and let our mind relax from all that is going on right now. Feel free to contact me anytime about this resort or any other Caribbean destination. I will give you insight, my honest opinion and what restrictions you would be looking at depending on which island you choose.
Safe Travels Always,